Delete your data
Last updated: 7 November 2026
Couchzap (ITBO) has no accounts. Below is what is stored, where, and how to delete it.
On your device: your own TV subscription and what you watch
- The login details of your source (Xtream, M3U, Jellyfin), your profiles, progress and favourites are stored only on your device. We never receive them.
- To delete your own TV subscription (source) that you added: Settings › Subscriptions › Remove subscription. The app then also erases the stored login details and the catalogue.
- Or delete the app. On iPhone, iPad and Apple TV, iOS then keeps the encrypted login details in the Keychain (only Couchzap can read them); so remove your TV subscription in the app first.
With us: only with Couchzap Pro
- If you use Couchzap Pro (the paid subscription to the app), we keep an anonymous device code (a random code, not a hardware ID) and your Couchzap Pro purchase history: on our server api.couchzap.com (in the EU) and at RevenueCat, which processes purchases for us. We need this to check Pro.
- We do not keep your name, email address, IP address or payment details, and never the details of your source.
Having that data deleted
- Email support@couchzap.com with your device code. You find it in the app under Settings › Couchzap Pro (Device code). We delete the data within 30 days, on our side and at RevenueCat, and let you know when it is done.
- Faster, without email: "Deactivate this device" (Settings › Couchzap Pro) immediately erases everything our server keeps about this device. Our backups are gone after 14 days.
- Purchase records that Google and Apple are legally required to keep (for example 7 years for tax purposes) are kept by them. They fall outside this request.
Cancelling Couchzap Pro
You cancel Couchzap Pro through Google Play or your Apple ID; deleting your data does not cancel Couchzap Pro automatically. In Google Play you find it under Subscriptions, with Apple in your Apple ID settings; in the app you get there through Settings › Couchzap Pro › Manage subscription. We cannot cancel Couchzap Pro for you.