Support

Couchzap does not provide subscriptions or recommend providers. Use a subscription you have lawfully obtained yourself, or your own Jellyfin server.

Open the app and choose Xtream Codes, M3U playlist or Jellyfin. Enter the details from your provider or server. The app checks them first and then loads the catalogue.

Only on your own device, encrypted in its secure storage (Keychain on iPhone and Apple TV, Keystore on Android). They are never sent to us.

On the TV, choose “Transfer from your phone”. On your phone, go to Settings › Send subscription to a TV and scan the QR code. Phone and TV must be on the same network. This works on Android TV, Google TV, Fire TV and Apple TV; on Samsung and LG you enter the details yourself for now.

Without Pro, playback stops after 10 seconds; with Pro you watch without limits. You get Pro in the app, through the App Store or Google Play. On Apple it works on all your devices with the same Apple ID plus one linked Samsung or LG TV; through Google Play on up to 2 devices at the same time.

App Store: Settings › your name › Subscriptions. Google Play: profile › Payments & subscriptions › Subscriptions. You keep Pro until the end of the paid period. Or in the app: Settings › Couchzap Pro › Manage subscription.

Start a movie on the TV: after 10 seconds the TV shows a QR code and a link code. Scan the QR code with your phone, or open Settings › Couchzap Pro › Link a TV in the Couchzap app on your phone and type the code. Your phone needs Pro.

Many subscriptions allow only one stream at a time. If nobody else is watching, your provider may still count the previous stream for a short while. Couchzap retries automatically; it usually works within half a minute.

Some files use a format your device cannot play. Try another version of the title or another device. If nothing works, check with your provider whether the stream works there.

Couchzap shows the images and descriptions your provider or media server supplies. If they are missing there, the app shows the title without a poster.

Remove your subscription in Settings: the app then also erases the stored login details. Everything is stored only on your device. On iPhone, iPad and Apple TV, deleting the app alone is not enough: iOS keeps the encrypted details in the Keychain (only Couchzap can read them). So remove your subscription in the app first.